At our store specializing in digital e-books and guides on traditional crafts, we prioritize customer satisfaction and strive to provide a seamless shopping experience. While we are confident in the quality and value of our digital products, we understand that there may be instances where a refund or return is necessary. Therefore, we have outlined our policy below to ensure clarity and transparency for our valued customers.
1. Eligibility for Refunds and Returns:
We aim to accommodate refund and return requests under certain circumstances, including:
- Digital Product Defects: If you encounter technical issues or defects with the digital product you’ve purchased that prevent you from accessing or utilizing it effectively, you may be eligible for a refund or exchange.
- Misrepresentation: In the rare instance where the digital product received significantly differs from its description or promotional material, you may request a refund or exchange.
- Cancellation of Workshop Enrollment: Should you decide to cancel your enrollment in a workshop before its commencement, you may be eligible for a refund, subject to the terms outlined in our cancellation policy.
2. Process for Refunds and Returns:
To initiate a refund or return request, please follow these steps:
- Contact Customer Support: Reach out to our dedicated customer support team via email or the designated contact form on our website. Provide detailed information regarding your purchase, including the reason for your refund or return request.
- Verification: Our customer support team will review your request and may require additional information or documentation to verify your eligibility for a refund or return.
- Resolution: Upon verification of your request, we will strive to provide a prompt resolution. This may include issuing a refund to the original payment method, providing store credit, or facilitating an exchange for an alternative digital product of equal value.
3. Exceptions and Limitations:
Please note the following exceptions and limitations to our refund and returns policy:
- Expired Product Access: Refunds or returns will not be provided for digital products once access has been granted or the specified access period has expired, unless due to product defects or misrepresentation.
- Third-Party Purchases: For digital products purchased through third-party platforms or resellers, refund and return requests must be submitted according to the policies and procedures of the respective platform or reseller.
- Non-Refundable Fees: Certain fees, such as processing fees or administrative charges, may be non-refundable and will be deducted from the refunded amount, if applicable.
4. Policy Updates:
We reserve the right to update or modify our refund and returns policy at any time without prior notice. Any changes to the policy will be reflected on our website, and it is your responsibility to review the policy periodically for any updates.